ACA serves members and represents the industry by:
- Developing timely information based on sound research and disseminating it through innovative education, training and communications.
- Promoting professional and ethical conduct in the global marketplace.
- Acting as the members' voice in critical business, legislative, legal, regulatory and public arenas.
- Providing quality products and services to improve efficiency and profitability.
Values
- Respect - for diverse customers, clients, colleagues and the global workforce.
- Leadership - by uniting members to advance a successful, service-oriented and professional credit and collection industry.
- Service - by providing quality products and services to members while meeting the highest professional standards.
- Innovation - by exploring new ways to achieve excellence.
- Fiscal Responsibility - by operating the association in a prudent manner while creating and maintaining a financial reserve to meet future member needs

